tk bat Privacy Policy

tk bat is an online entertainment and sports betting platform serving users in Bangladesh. We believe each user's personal information is an asset, and protecting that asset is our responsibility.

This privacy policy ("Policy") applies to all tk bat services — including the website, mobile application, and any information collected when you contact us through any digital channel. By using our services, you are considered to have consented to the processing of your information in the manner described below.

This policy supplements our Terms and Conditions and must be read together with them. In the event of any conflict, the provisions stated in the Terms and Conditions will prevail.

tk bat collects different types of information in different situations. This information may be received directly from you or through automated technology.

2.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name (as per national identity card)
• Date of birth (required for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• National identity card number or passport number (at the account verification stage)

2.2 Financial Information

During deposit and withdrawal processes, we collect information related to mobile banking. Currently, transactions on tk bat can be made via bKash, Nagad, Rocket, and Upay. However, we never collect your mobile banking PIN or password — that information remains entirely secure on your mobile operator's servers.

• Mobile banking number
• Transaction amount and date
• Transaction reference number
• Account balance history (within our platform only)

2.3 Usage Information

When you use tk bat, we automatically record certain information:

• IP address and device identity
• Browser type and operating system
• Session duration and page visit history
• Gaming history and bet details (for internal security purposes)
• Cookie and similar tracking technology data

2.4 Communication Information

When you contact our support team via live chat or email, we retain a record of that conversation. This helps us improve service quality and resolve disputes.

tk bat uses collected information only for specific and legitimate purposes. Each purpose is clearly explained below:

3.1 Service Delivery and Operations

Your information is essential for opening accounts, verifying identity, processing deposits and withdrawals, issuing bonuses, and providing general customer service. Without using information for these purposes, it is not possible to provide the service.

3.2 Security and Fraud Prevention

We analyse usage patterns to detect unauthorised access, account hacking, and financial fraud. If unusual transactions or login attempts are found, protective measures are taken.

3.3 Responsible Gaming

We monitor gaming behaviour to identify problematic patterns at an early stage. In accordance with the Responsible Gaming Policy, we may contact a member when needed or offer the option to take a voluntary break.

3.4 Legal Compliance

We retain certain information to maintain records under applicable law and to respond to lawful requests from authorities. This information is not shared with third parties without a valid order from a government body.

3.5 Service Improvement

We analyse aggregated and anonymous usage data to improve the user experience and add new features. Individuals are not identified in this analysis.

tk bat always follows a policy of sharing the minimum necessary information. We may provide information to third parties in the following situations:

4.1 Payment Processors

The necessary information is exchanged with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. Each payment service provider has its own privacy policy, which can be found on their website.

4.2 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe receive minimal session data to operate the service. This information is used only during gameplay, and they do not receive your identity information.

4.3 Technical Service Providers

We work with selected technology partners for server hosting, cybersecurity, and analytics services. These partners are contractually required to follow tk bat's guidelines and not use your information for any other purpose.

4.4 Legal Requirements

Information may need to be disclosed due to a court order, a lawful investigation by a government body, or applicable legal obligations. In such cases, we will try to notify you in advance where possible, unless prohibited by law.

4.5 Business Transfers

In the event of a company merger, acquisition, or restructuring, member information may be transferred to the new ownership. We will inform members before any such change takes place.

tk bat uses cookies to keep the website and app functioning properly and to improve the user experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and verifying accounts. Disabling them will prevent you from using the service.

5.2 Functional Cookies

These cookies help remember your language preference, display settings, and gaming preferences. Disabling them will not stop the service from working, but you will need to reconfigure your settings each time.

5.3 Analytics Cookies

Information about which sections of the website members spend the most time on and which paths they navigate is used to improve the service. Data from these cookies is fully anonymous.

You can control or delete cookies from your browser settings. However, disabling all cookies may cause some services to not work properly.

tk bat has adopted industry-standard technical and organisational measures to protect your information. Each layer of security is described separately below.

6.1 Encryption

SSL (Secure Sockets Layer) technology is used for all data transfers, which encrypts data to ensure it cannot be read by third parties. Passwords and sensitive information are stored using a one-way hashing algorithm — even our staff cannot view them.

6.2 Access Control

Access to personal information is limited to staff who require it to carry out their responsibilities. A log is kept of every access and is audited regularly.

6.3 Server Security

Our servers are secured at both physical and digital levels. Server security is maintained through firewalls, intrusion detection systems, and regular security testing.

6.4 Two-Step Verification (OTP)

An OTP is sent to your mobile during login and important transactions. This additional verification step provides effective protection against unauthorised access.

tk bat does not keep your information indefinitely. A separate retention period is set for each type of information:

7.1 Active Account Information

While your account is active, information needed to provide the service is retained. Upon requesting account closure, information will be deleted or anonymised after processing is complete.

7.2 Financial Transaction Records

As required by law, financial transaction records must be retained for a set period even after an account is closed. This information is used only for lawful investigations or audits.

7.3 Support Conversations

Customer service chat and email records are retained for a limited period for quality control and dispute resolution.

7.4 Inactive Accounts

Information on accounts that have been inactive for a long period is reviewed regularly. If we attempt to make contact and receive no response, the information may be deleted.

tk bat respects your rights over your personal information. You have the following rights:

8.1 Right to Access

You may request to know what information tk bat holds about you. A response will be provided within a set timeframe after a verifiable request is received.

8.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly from account settings; others will need to be changed through support.

8.3 Right to Erasure

Along with a request to close your account, you may also request that your personal information be deleted. However, certain information may need to be retained for a set period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you have the right to request that processing of your information be restricted. If such a request is made, we will assess the situation and take appropriate action.

8.5 Right to Complain

If you have a complaint about any violation of this policy, please contact our support team. We provide assistance in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

tk bat services are intended entirely for adults — specifically individuals aged 21 or older. We do not knowingly collect, store, or process the information of anyone under the age of 21.

Age is verified at the time of registration, and identity is confirmed through a national identity card during the account verification process. If a member is found to have registered using a false age, the account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child under the age of 21 has opened an account on tk bat, they are requested to notify our support team immediately.

This privacy policy may be updated from time to time due to business needs, technological changes, or legal obligations. The following process will be followed when changes are made:

• A notification will be sent to the registered mobile number or email at least 7 days before any change takes effect.
• The date of the update will be noted on the privacy policy page of the website.
• For significant changes, consent may be sought after login.
• Continuing to use the service after a change is made constitutes acceptance of the new policy.

You are advised to visit this page regularly to stay informed about the latest policy. Our FAQ section may also be helpful for any questions.

For any questions or complaints about this privacy policy, or any request regarding your data rights, please contact us through the following channels:

To learn more about us and our services, visit the About Us page.